“Take care of people first, no matter what.”
To that end, his shop was open seven days a week and 14 hours a day, since “You never know when a call is going to come in and someone will need help.” RJ’s top notch, “people-first” service included personal deliveries made to individual homes via bicycle.
RJ always chose to focus on the caring and medical professional side of the business, bucking early pharmacy trends of selling candies, newspapers, gum and magazines in his pharmacy and choosing instead to stick to his principles of quality, professional medical care and service.
In 1959 RJ’s son Donald, having earned his bachelors of pharmacy degree from St. Louis College of Pharmacy, joined his father in the family business. As he finished up pharmacy school, Donald was instrumental in constructing and completing a new building on 63rd street in Chicago for the growing business.
In 1979, as HR Medic Pharmacy continued to grow and thrive, Donald’s wife, Dorothy Alice, “Dot,” a former lead nurse at Rush University, was instrumental in expanding the business to include medical supply. Dot grew and ran what became HR Medic Supply for almost 20 years.
Donald and Dot’s children, Tom, Dave and Debra, grew up in the family business. “Our parents kept long hours,” recalls Tom. “Mom would bring us over to the shop, and we’d have dinner with my dad and grandfather, or as we got older, we’d go to work with dad on Saturdays and help check in product, sweep, wash windows or paint. They could always find something for us to do.” He also remembers childhood mischief at the shop when he and his brother would race to see who could slide the furthest down on the long row of tightly packed vinyl seats that accompanied the dinner tables set in the storefront for the annual Christmas party.